During Eid in Turkey a Danish customer had their tyre burst, but they had no spare to fit on the vehicle. During the holidays no one could get the specific type of needed tyre to the customer - all tyre stores and workshops were closed. Even though we don't offer assistance in Turkey, customer's insurance asked us for help. Our motto is to help customers in any circumstances and problems, we don't say no to people in need, so we did everything possible to help our customer. In the end we found a provider from Bulgaria who delivered and mounted a replacement tyre.The impossible is possible.
Intervention in Moldova
A French business partner asked us for help with a cargo vehicle in Moldova that was unable to complete its trip due to trouble with one of its tyres. We told them we were very sorry, but we did not have any contractors in Moldova and were unable to help them. Four days later, they called us again, hoping we could find a way to help out their client after all. Note that this was on a day when most companies in Slovenia were closed for business, as 31 October and 1 November are public holidays.
Finally, with the help of online machine translation, one of our employees found a towing company in Moldova’s capital, Chișinău, and our operator was able to talk to the owner in English. The owner gave us the number of a repair shop that could do what we needed. Luckily, the owner of the shop answered the phone, and it turned out that he could speak excellent French, as did one of our associates. They made the arrangements and two hours later, the lorry was back on its way.
Everyone simply trusted each other and kept their word – they made the necessary repairs and we paid them immediately as promised.
When a truck has eight flat tyres
Our partner’s client was having trouble with the tyres on one of its cargo vehicles in Serbia. Our contractor replaced two of the tyres, and the truck was soon back on the road. Less than an hour later, we received another tyre-related request – It turned out to be the same lorry. Our contractor once again quickly resolved the issue and sent the lorry on its way. After this had happened several more times and our contractor had replaced the eighth tyre, he half-jokingly suggested that he could either find and fix the root cause of the problem or fill a truck with spare tyres and follow their truck, which would naturally be quite costly. They decided to go with the first option, and the contractor fixed the problem, saving the client a great deal of time and money.
The point of this story is that we always work with the client’s best interest in mind, laying the foundation for a lasting partnership.